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المهارات
الخبرة
Telesales Executive
Prokip Africa
2024-05 -
Managed end‑to‑end telesales operations for a business‑management accounting software, conducting systematic outreach and presenting tailored value propositions. Generated qualified leads through strategic prospecting on digital platforms and phone, while maintaining detailed CRM records of interactions and pipeline progress. Collaborated with technical teams and account managers to ensure seamless client onboarding and post‑sales support, achieving high satisfaction scores. Produced comprehensive sales reports and performance analyses for management, highlighting conversion trends and revenue optimisation opportunities.
Customer Care Specialist
E‑Shelf Ebrary
2022-11 - 2024-04
Delivered exceptional support for a digital library platform, handling high‑volume inquiries via email, phone and live chat. Resolved technical issues and escalated complex cases to appropriate teams, ensuring timely resolution and customer satisfaction. Documented interactions and solutions to build a robust knowledge base for continuous service improvement. Partnered with product development to relay customer feedback, influencing feature enhancements and platform stability.
اللغات
English
fluent
آخر تحديث: منذ 3 أشهر