Incident Lifecycle Coordinator / Global Service Desk / Reservations Agent / Customer Support

DXC Technology

2014-04 - 2026-07

Coordinated incident lifecycle for Soletanche Freyssinet IT (UK & Ireland), handling catch & dispatch and quality assessment. Managed P1/P2 incident coordination for Group CAT as part of a global service desk. Served as Reservations Agent for Accor Hotels (UK/USA/Canada) using ResaWeb, processing bookings and ensuring guest satisfaction. Provided multi‑channel customer support for Snapfish HP (UK & Ireland) via telephone, email and live chat, troubleshooting technical issues and escalating where necessary. Utilised Active Directory, Windows Server and Windows 11 for user administration and delivered training on these platforms.

Administrative Officer / Customer Service Representative

Access Teleservices

2011-12 - 2014-04

Supported Hewlett Packard (UK & Ireland) as an Administrative Officer, handling internal documentation and coordinating service requests. Acted as Customer Service Representative for Match.com (UK & Ireland), delivering high‑volume support for a leading online dating platform, resolving user issues through phone and email, and maintaining service level agreements. Employed CRM tools and ticketing systems to track interactions and improve response times.

Postal Worker

Royal Mail

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Performed mail sorting, collection and delivery duties across designated routes, ensuring timely and accurate distribution of postal items while adhering to safety and service standards.

Senior Convenience Store Worker

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Managed daily store operations, supervised staff, handled cash transactions and maintained inventory levels to deliver efficient customer service.

Retail Assistant (Newsagent)

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Assisted customers with product inquiries, processed sales, and maintained store presentation, contributing to a positive shopping experience.