افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis, driving proactive upselling and revenue growth. Managed billing processes including subscription cancellations, refunds and payment processing while ensuring policy compliance and security. Collaborated cross‑functionally to meet business goals, improving customer satisfaction and loyalty rates.
Teleperformance
2025-12 - 2026-12
التعليم
AP Degree in Service, Hospitality and Tourism Management
اللغات
Danish
fluent
English
fluent
Somali
fluent
آخر تحديث: منذ أسبوعين