افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Service Excellence Specialist (Partner Experience)
TDM Group Enterprise
2024-08 - ui.present
Coordinated recurring service‑improvement and governance activities across user support, infrastructure, network, security, onsite teams, suppliers and partners, tracking ownership, deadlines and dependencies. Maintained and analysed operational data on SLA performance, aged work items, escalations and customer feedback, producing monthly management reports for prioritisation. Reviewed project and service records for accuracy and compliance, strengthening data quality and traceability. Analysed exceptions and performance gaps to identify root causes and operational risks, coordinating corrective actions with managers. Reduced backlog from 199 cases to 92 by July 2026 through clearer controls and follow‑up. Delivered a six‑month customer‑engagement analysis covering 22,051 requests and 731 survey responses, establishing a 3.32% baseline for management.
Business Development Trainee
BDO Company
2023-10 - 2024-03
Supported technical and commercial proposal activities by gathering client requirements, coordinating stakeholder input and preparing structured documentation. Checked submissions against specifications and deadlines to ensure compliance. Documented existing processes, conducted stakeholder and client interviews, and performed gap analysis to identify operational inefficiencies, providing data‑informed recommendations for improvement.
Quality Assurance Trainee
Hikma Pharmaceuticals
2023-02 - 2023-05
Assisted in audits, inspections and documentation reviews within a GMP‑regulated environment. Maintained accurate records and followed structured quality procedures to ensure compliance with regulatory standards. Contributed to preparation of quality reports and supported corrective action tracking.
اللغات
Arabic
fluent
English
fluent
آخر تحديث: منذ يومين