افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
German-Speaking Customer Service Agent
NCC - Lebara Project
2024-10 - 2026-02
Provided phone and email support to German‑speaking and international customers for network‑related issues. Managed customer contracts, including activation, cancellation, compensation and refunds, using CRM tools. Conducted outbound B2B calls to support contract renewals and promote new offers. Consistently met performance targets while maintaining high customer‑satisfaction scores.
German-Speaking Technical Support Specialist
Anytech 365
2023-08 - 2024-07
Delivered technical support to end‑users, troubleshooting hardware and software problems on computers and related components. Utilised remote assistance tools and ticketing systems to resolve incidents efficiently. Documented solutions and contributed to knowledge‑base articles, improving team response times.
Sales Operations Associate – German Market
Arrow Electronic
2022-10 - 2023-08
Monitored and processed customer and supplier orders for the German market, ensuring accurate order validation and timely delivery. Handled disputes, returns and credit notes, coordinating with logistics and finance teams. Implemented follow‑up procedures that reduced order‑processing errors by 15%.
German-Speaking Customer Service Agent (CDD)
NCC - Lebara Project
2022-05 - 2022-09
Assisted customers with activation of new SIM cards during Lebara’s network migration in Germany. Provided clear guidance and step‑by‑step support to ensure a smooth transition for users. Recorded customer feedback that helped refine migration communication materials.
اللغات
German
fluent
English
intermediate
French
intermediate
Arabic
native
آخر تحديث: منذ يوم