افتح هذا الملف الشخصي
سجّل مجانًا كصاحب عمل لعرض السيرة الذاتية الكاملة وبيانات الاتصال والتواصل مع المرشح.
المهارات
الخبرة
Disputes & Chargeback Specialist
Teleperformance SA
2024-05 -
Investigates card payment disputes and chargeback claims in line with Visa and Mastercard scheme rules, reviewing transaction data and supporting evidence to validate cases. Manages the full dispute lifecycle, coordinating with fraud, payments and operations teams to resolve complex issues while meeting strict service‑level targets. Ensures compliance with regulatory and internal banking policies, delivering fair outcomes and mitigating financial losses. Handles a high volume of cases, identifies recurring dispute trends and contributes to continuous process improvement initiatives.
Customer Service Consultant
Webhelp Outsourcing SA
2022-01 - 2024-01
Managed inbound customer enquiries, complaints and service requests, providing timely and professional resolutions in a high‑volume environment. Investigated customer concerns, applied company policies to deliver appropriate solutions, and handled escalations while maintaining a customer‑focused approach. Supported retention efforts by identifying needs and offering tailored solutions, ensuring compliance with service quality standards. Maintained accurate case records and contributed to team performance through effective communication and problem‑solving.
Debt Collector
ITC Business Administrators
2020-01 - 2021-06
Managed delinquent accounts, contacting customers to discuss outstanding balances and negotiate repayment arrangements based on individual circumstances. Followed established collection processes to recover debt while preserving professional relationships and confidentiality of financial information. Updated account records accurately and ensured compliance with internal policies and regulatory requirements. Collaborated with internal teams to resolve disputes and improve collection efficiency.
اللغات
English
fluent
آخر تحديث: منذ 5 أيام