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المهارات
الخبرة
Head of Client Experience – Banking (APMEA)
FIS Global
2020-01 -
Responsible for development, implementation and support of Core Banking, Digital Channels, UPI and Data Lake products delivered as a Bank‑in‑a‑Box SaaS solution. Leads identification and integration of third‑party components, ensures regulatory and infosec compliance (OWASP, NPCI, IFTAS) and drives product road‑map based on market and customer insights. Manages cross‑functional sales, pre‑sales and delivery teams to exceed revenue and bottom‑line targets, while enhancing customer satisfaction and generating referenceable accounts. Oversees 24x7 L1‑L3 support operations, modernizes applications and scales architecture to handle increasing transaction volumes, achieving a 50% reduction in BAU support staff.
اللغات
English
fluent
آخر تحديث: منذ 5 أيام