Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The position supports a home‑based project in the online travel sector, handling first‑level inquiries via inbound and outbound channels.

Key responsibilities

• Answer inbound and make outbound calls, managing multiple cases simultaneously.
• Assist homeowners using a booking platform, handling modifications, cancellations, deposit claims and escalations.
• Log, classify and follow up on all interactions, maintaining accurate call histories.
• Analyze call data, share customer feedback and stay updated on platform changes.
• Collaborate with internal and external teams through clear, documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or travel environment.
• Ability to multitask between live calls and case handling under pressure.
• Solid computer literacy and experience working online.
• Availability to work CET schedule, Monday‑Sunday, 8 AM‑10 PM with mandatory weekend shift.

Required skills

• Zendesk or similar ticketing platform.
• Slack or comparable team‑collaboration tool.
• Salesforce.
• Standard office tools (e.g., Microsoft Office).

What we offer

• 100 % remote work.
• Hourly rate of €11.
• Flexible, project‑based assignments with long‑term collaboration opportunities.
• Paid training (20 hours) and career development support.