French-speaking Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth, positive experience for customers.

Key responsibilities

• Answer inbound customer support calls.
• Assist users with inquiries related to mobile phone rentals and services.
• Communicate clearly, friendly, and professionally.
• Resolve customer concerns efficiently.
• Accurately document each interaction.
• Follow internal processes and maintain high‑quality service standards.

Required profile

• Fluent French (C2) and strong English (C1).
• Previous experience in customer support or call‑center environments.
• Proven ability to handle inbound calls.
• Excellent communication and problem‑solving abilities.
• Comfortable working independently in a fully remote setting.

Required skills

What we offer

• Fully remote, flexible work schedule (Monday‑Friday, 3–4 hours per day within 09:00‑18:00 CEST).
• Freelance cooperation agreement with potential long‑term project continuation.
• Compensation of €11 per hour.
• Paid one‑day training.
• Performance‑based bonuses and paid leave hours.
• Structured onboarding and ongoing support.