Information Technology Support Specialist (Desktop Support L1)

About the role

We are seeking a proactive Information Technology Support Specialist to deliver Level 1 desktop support on‑site in Moroni. The role focuses on resolving hardware, software and network issues for end‑users, ensuring smooth daily operations.

Key responsibilities

• Provide Level 1 support for desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot Windows 10/11, Microsoft Office, Outlook and standard business applications.
• Install, configure and maintain hardware and software assets.
• Perform password resets, basic Active Directory user management and email/VPN configuration.
• Log, track and update incidents in the ticketing system, adhering to SLA timelines.
• Escalate complex problems to Level 2/Level 3 teams when necessary.

Required profile

• 1–3 years of experience in desktop or IT support.
• Strong knowledge of Windows 10/11 environments.
• Basic understanding of networking concepts such as IP, DNS and DHCP.
• Hands‑on experience with Active Directory and user account management.
• Excellent problem‑solving abilities and customer‑service orientation.
• Ability to work independently on‑site.

Required skills

• Windows 10/11
• Microsoft Office & Outlook
• Active Directory
• IP networking, DNS, DHCP
• VPN configuration
• Ticketing system usage
• Printer and scanner support