Content Moderator (Trust and Safety Specialist)

About the role

The Content Moderator (Trust and Safety Specialist) ensures that user‑generated content complies with platform policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and videos, and handling high‑priority or edge‑case items that require human judgment.

Key responsibilities

• Review and act on reported content (text, images, videos) to enforce platform guidelines.
• Monitor daily queues, detect emerging abuse patterns, and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure policy consistency.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Respond to “red alert” situations such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional resilience and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional cultural nuances and ability to differentiate hate speech from protected political speech.
• Demonstrated ability to maintain quality metrics while processing 80‑100+ pieces per hour.
• Attention to detail and capacity to stay focused during repetitive tasks.

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Competence in Google Workspace.